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If there's an unplanned maintenance or technical issue that affects platform access/functionality for many customers, our team will post updates about it here. We recommend subscribing for updates to stay informed via email.

For information on our regularly scheduled maintenance windows, please refer to our release schedule. We recommend subscribing for updates to stay informed via email

Act-On Anywhere Plugin Operational
Act-On Application Operational
Act-On Connect Operational
Authentication and Login Operational
CRM Connectors Operational
Salesforce Operational
SugarCRM Operational
Microsoft Dynamics Operational
Netsuite Operational
Zendesk Sell Operational
Integrations & Data Operational
Data Studio Operational
FTP Connector Operational
REST API Operational
Webhooks Operational
Sending & Forms Operational
Adaptive Send Operational
Email Sending Operational
Form Submissions Operational
SMS Operational
Social & Tracking Operational
Advanced Social Media Operational
Social Media Connectors Operational
Website Tracking Beacon Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 4, 2026

EU (European) Region Service Disruption - Third Party
Postmortem - Read details
Sep 4, 02:39 PDT
Resolved - Our vendor has confirmed the issue is fully resolved. CRM syncs, Custom Objects and Webhooks, are all functioning normally.

Thank you for your patience throughout this incident.
Sep 4, 02:18 PDT
Monitoring - Our vendor has implemented a fix, rolling back a configuration update to the underlying infrastructure, and their telemetry indicates service has been restored. On our side, webhooks, CRM sync, Custom Objects all appear to be functioning normally.

We're continuing to monitor the environment to confirm full stability before marking this incident resolved.
Sep 4, 02:08 PDT
Update - We are continuing to work on a fix for this issue.
Sep 4, 02:03 PDT
Identified - We are currently experiencing a service disruption affecting customers hosted in our european region, caused by an outage at a third-party cloud data vendor serving that region. This is a vendor-side issue outside of Act-On's direct control, and we are actively monitoring the vendor's status updates.

What's affected for EU-hosted customers:

Outgoing webhooks are not currently being delivered
CRM syncs are delayed and may take longer than usual to complete
Custom Objects functionality (including setup/configuration) may not be working
Newer dashboards and reporting relying on our data lake query service may be unavailable or showing incomplete data

Core email sending and other platform functionality outside of the above are not currently impacted.

We will post updates here as more information becomes available, or as soon as services are restored.

We apologize for the inconvenience and appreciate your patience.
Sep 4, 01:37 PDT

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Degraded Performance on aorpci9
Postmortem - Read details
Sep 4, 02:33 PDT
Resolved - We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.
Sep 1, 08:07 PDT
Monitoring - We have identified and resolved the issue.

We'll continue monitoring to ensure everything remains stable and no further problems occur.
Sep 1, 06:59 PDT
Investigating - We are currently experiencing degraded performance on aorpci9.

Our team is actively investigating and working toward a resolution.

We'll share updates here as soon as we have them.
Sep 1, 06:39 PDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

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