Act-On Software Status

All Systems Operational

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If there's a maintenance event or technical issue that affects platform services for many customers, our team will post updates about it here. We recommend subscribing for updates to stay informed via email.

Act-On Anywhere Plugin Operational

Act-On Application Operational

Adaptive Send Operational

Advanced Social Media Operational

Authentication and Login Operational

CRM Connectors Operational

SugarCRM Connector Operational

Microsoft Dynamics Connector Operational

Netsuite Connector Operational

Salesforce Connector Operational

Infor Connector Operational

Data Studio Operational

Email Sending Operational

Form Submissions Operational

FTP Connector Operational

REST API Operational

Social Media Connectors Operational

Website Tracking Beacon Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 30, 2020

No incidents reported today.

Oct 29, 2020

No incidents reported.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

Intermittent networking issues affecting message sending

Resolved - Message sending delays for US accounts are now resolved.

If you continue to experience this problem, please let our support team know at https://connect.act-on.com/hc/en-us/requests/new so we can investigate further.
Oct 19, 18:09 PDT

Monitoring - We are seeing subsequent message sending delays for US accounts starting around 2 pm today.

We are now seeing these delayed sends being processed and delivered.

We will continue to monitor message sending and delivery.
Oct 19, 17:00 PDT

Identified - We have confirmed that message sends are occasionally not sending due to networking issues.

Our team is working on this issue as quickly as they can. We will post an update here shortly.
Oct 19, 14:52 PDT

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

Delay with the sending of emails

Resolved - We have resolved this issue. If you continue to experience this problem, please let our support team know at https://connect.act-on.com/hc/en-us/requests/new so we can investigate further.
Oct 16, 04:18 PDT

Monitoring - We have confirmed that the delays were for customers located in our EMEA datacentres only (ci20x and ci30x). Emails are currently being sent out as normal and we are monitoring the situation.
Oct 16, 03:38 PDT

Investigating - We are currently seeing issues with delayed email sending and our team is investigating this issue.

We will provide updates here as soon as we have them.
Oct 16, 01:50 PDT