Identified - We have identified an issue related to a Microsoft Dynamics service and our configuration. We will be reaching out to customers individually regarding next steps. We appreciate your patience.
Jun 10, 15:15 PDT
Update - We are awaiting engagement with Microsoft to further progress our troubleshooting efforts. We appreciate your patience.
Jun 9, 21:00 PDT
Update - We are awaiting engagement with Microsoft to further progress our troubleshooting efforts.
Jun 9, 12:59 PDT
Update - We are engaging Microsoft to assist in the troubleshooting process.
Jun 9, 11:08 PDT
Update - We continue to troubleshoot this issue and will update you as things progress. We appreciate your patience.
Jun 9, 09:02 PDT
Investigating - Currently, Act-On is only unable to connect to this specific CRM platform/version. Our engineers are currently investigating the issue and we will provide further updates as soon as possible.
Jun 9, 01:30 PDT

About This Site

If there's a maintenance event or technical issue that affects platform services for many customers, our team will post updates about it here. We recommend subscribing for updates to stay informed via email.

Act-On Anywhere Plugin ? Operational
Act-On Application Operational
Adaptive Send ? Operational
Advanced Social Media ? Operational
Authentication and Login ? Operational
CRM Connectors Partial Outage
SugarCRM Connector ? Operational
Microsoft Dynamics Connector ? Partial Outage
Netsuite Connector ? Operational
Salesforce Connector ? Operational
Infor Connector ? Operational
Data Studio ? Operational
Email Sending ? Operational
Form Submissions ? Operational
FTP Connector ? Operational
REST API Operational
Social Media Connectors Operational
Website Tracking Beacon ? Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 16, 2021

No incidents reported today.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Resolved - The issue is now resolved. If you continue to experience this problem, please let our support team know at https://connect.act-on.com/hc/en-us/requests/new so we can investigate further.
Jun 11, 01:35 PDT
Monitoring - The issue has been corrected and we are now monitoring to assure all is operating as designed.
Jun 10, 18:19 PDT
Update - Services are being restored in the EU/Germany region. We are still seeing servers with 'adep' being affected. Act-On will continue to monitor and perform maintenance to restore service.
Jun 10, 17:33 PDT
Identified - We are currently seeing intermittent connectivity issues with multiple Act-On features for our EU/Germany region only; these are servers with 30x in the URL or 'adep' when logged into the platform. Email sending for these accounts are not affected.
Act-On is monitoring the situation and performing maintenance to restore service.
We will provide updates here as soon as we have them.
Jun 10, 15:49 PDT
Jun 10, 2021

Unresolved incident: Unable to connect to Dynamics 365 CRM.

Jun 9, 2021
Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.