Intermittent Network Issues on Some Accounts

Incident Report for Act-On Software

Resolved

We have resolved this issue. If you continue to experience this problem, please let our support team know at https://connect.act-on.com/hc/en-us/requests/new so we can investigate further.

Posted Jun 11, 2020 - 16:01 PDT

Identified

The issue has been identified. We are experiencing intermittent network issues. Some customers may be unable to log in, messages may be delayed, and forms and reports may not display. Potential workaround is to temporarily use an incognito browser window.

Posted Jun 11, 2020 - 15:24 PDT

Investigating

We are seeing errors in our internal monitoring of some of our systems. We are seeing delays in some test messages being sent. We don't currently see any other impact to customer accounts but are continuing to investigate and monitor

Posted Jun 11, 2020 - 14:19 PDT

This incident affected: Authentication and Login, Email Sending, and Form Submissions.