RESOLVED: Accounts Hosted in Germany Are Unavailable

Incident Report for Act-On Software

Resolved

This incident has been resolved.

Posted Dec 10, 2019 - 16:04 PST

Monitoring

This issue is now resolved. We will continue to monitor to make sure that all systems are running as expected.

Posted Dec 10, 2019 - 14:48 PST

Investigating

We have found that our accounts hosted in our DE (Germany) environment are currently unavailable. This includes authenticating to the platform, core platform features, and external services such as the API.

Our team is investigating this issue. We will provide updates here as soon as we have them.

Posted Dec 10, 2019 - 14:12 PST

This incident affected: Integrations & Data (Data Studio, FTP Connector, REST API), Act-On Anywhere Plugin, Sending & Forms (Adaptive Send, Email Sending, Form Submissions), Social & Tracking (Social Media Connectors, Website Tracking Beacon), Core Platform (Act-On Application, Authentication and Login), and CRM Connectors (Salesforce, SugarCRM, Microsoft Dynamics, Netsuite).