Email Performance Report

Incident Report for Act-On Software

Resolved

This incident has been resolved.

Posted Jul 02, 2025 - 14:54 PDT

Monitoring

We have resolved this issue. We will continue to monitor to make sure no other problems are happening.

Posted Jul 02, 2025 - 09:29 PDT

Identified

We’ve identified the likely cause of the issue, which appears to affect only customers on servers AORPCI Customers on ADEPCI servers should not be impacted.

Our team is actively working to resolve the issue as quickly as possible. We’ll provide updates as soon as they become available.

Posted Jul 02, 2025 - 06:26 PDT

Investigating

We’re currently experiencing an issue affecting the Email Performance Report to display incorrectly across all accounts. Our team is actively investigating the problem.

Please note that this issue does not affect the delivery of emails, launches are proceeding as expected.

We’ll share updates here as soon as more information becomes available.

Posted Jul 02, 2025 - 04:34 PDT

This incident affected: Other.