Email recipient count lower than expected for some customers

Incident Report for Act-On Software

Resolved

This incident has been resolved.
Posted Jan 16, 2025 - 22:36 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 16, 2025 - 22:24 PST

Identified

The issue has been identified and a fix is currently being implemented.
Posted Jan 16, 2025 - 15:44 PST

Update

We have received reports of some email sends not fully completing. We are investigating this issue.
Posted Jan 16, 2025 - 15:08 PST

Investigating

We are currently investigating this issue.
Posted Jan 16, 2025 - 15:00 PST
This incident affected: Sending & Forms (Email Sending).