Unable to Log In

Incident Report for Act-On Software

Resolved

This incident has been resolved.

Posted Feb 06, 2024 - 14:33 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 06, 2024 - 14:18 PST

Update

We've pinpointed the issue causing login failures and are actively working on a resolution.

Posted Feb 06, 2024 - 13:45 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 06, 2024 - 13:44 PST

Investigating

We are currently investigating this issue.

Posted Feb 06, 2024 - 13:27 PST

This incident affected: Integrations & Data (Data Studio, FTP Connector, REST API), Act-On Anywhere Plugin, Sending & Forms (Adaptive Send, Email Sending, Form Submissions, SMS), Social & Tracking (Advanced Social Media, Social Media Connectors, Website Tracking Beacon), Core Platform (Act-On Application, Act-On Connect, Authentication and Login), and CRM Connectors (Salesforce, SugarCRM, Microsoft Dynamics, Netsuite, Zendesk Sell).